People-centered governance treats the citizen as the starting point and the final judge of every public institution. Policies, budgets and offices are judged by their effect on people’s lives, and people have a recognised place in how those judgments are made.
In brief
- Public institutions exist for the people they serve.
- Performance is measured by outcomes for citizens, openly reported.
- Citizens have standing channels to be heard between elections.
For discussion
Which public office near you could be judged by what citizens experience, and who would do the judging?